gk111 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how gk111 ("gk111", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "Player", "User") who access or use the gk111 website at https://gk111.cc and all associated Services, including casino games, sports betting, live dealer games, dice games, slot games, payment processing, and customer support (collectively, the "Platform").

By registering an account or using any part of the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with this Policy, you must cease using the Platform and may request the closure of your account by contacting our support team.

This Policy should be read alongside the gk111 Terms & Conditions, which govern the overall use of the Platform and are incorporated by reference into this Policy.

2. Data Controller

gk111 acts as the data controller for all personal data collected through the Platform. As data controller, gk111 determines the purposes and means of processing your personal information and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

For all privacy-related enquiries, requests, or concerns, you may contact the gk111 data team using the contact details provided in Section 15 of this Policy.

3. Data We Collect

gk111 collects personal data through several channels, including account registration, ongoing use of the Platform, payment transactions, customer support interactions, and automated technical systems. The categories of data we may collect include:

3.1 Identity & Contact Data

• Full legal name
• Date of birth (required for age verification — players must be 21 or older)
• Residential address in Bangladesh (city, district, postal code)
• Mobile phone number
• Email address
• Nationality

3.2 Account Data

• Username chosen at registration
• Hashed password (never stored or transmitted in plain text)
• Account preferences and communication settings
• Responsible gaming limits set by you (deposit limits, session alerts, self-exclusion status)

3.3 Verification & KYC Data

• Copy of government-issued identity document (National Identity Card, passport, or driving licence)
• Proof of address (utility bill, bank statement dated within the last three months)
• Selfie or liveness-check image where required for enhanced verification

3.4 Financial & Transaction Data

• Mobile wallet identifiers used for deposits and withdrawals (bKash, Nagad, Rocket, Upay account numbers registered in your verified name)
• Bank account details where bank transfer is used
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment method used
• Bonus credits received, wagering activity, and withdrawal requests

3.5 Usage & Technical Data

• IP address at the time of login and key account events
• Device type, operating system, and browser version
• Pages visited on the Platform, session duration, and clickstream data
• Game history: games played, stakes placed, outcomes, and session timestamps
• Error logs and crash reports

3.6 Communications Data

• Records of live chat conversations with the gk111 support team
• Email correspondence sent to or received from gk111
• WhatsApp messages sent to the gk111 support number during operating hours

4. How We Use Your Data

gk111 uses the personal data we collect for the following purposes:

Purpose	Data Categories Used
Account creation and authentication	Identity, contact, account data
Age verification (21+ requirement)	Date of birth, KYC documents
Processing deposits and withdrawals	Financial, identity, KYC data
Preventing fraud and money laundering	All categories, including technical data
Providing customer support	Identity, account, communications data
Personalising your Platform experience	Usage, account, game history data
Sending promotional offers (opted-in players only)	Contact, account, marketing preference data
Responsible gaming monitoring	Account, usage, game history, financial data
Legal compliance and dispute resolution	All categories as required
Platform security and technical maintenance	Technical, usage data

5. Legal Basis for Processing

gk111 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to create and manage your account, accept deposits, process withdrawals, and provide the gaming and betting Services you have requested.
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML) obligations, age verification requirements, financial record-keeping obligations, and lawful requests from competent authorities.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and improvement of Services, where these interests are not overridden by your rights and freedoms.
• Consent: Processing carried out for optional purposes — primarily the sending of marketing and promotional communications — where you have given clear, informed, and freely withdrawable consent.

6. Data Sharing

gk111 does not sell, rent, or commercially trade your personal data. We may share your data with third parties only in the following limited circumstances:

6.1 Payment Service Providers

To process deposits and withdrawals, gk111 shares the minimum necessary financial and identity information with approved payment processors operating in Bangladesh, including bKash, Nagad, Rocket, Upay, and selected banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These processors act as independent data controllers under their own privacy policies and are bound by applicable Bangladeshi financial regulations.

6.2 Game and Technology Providers

gk111 integrates games and platform technology from licensed third-party providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session and game performance data necessary to deliver their services. They do not receive your personal identity or payment data unless strictly necessary for a specific service feature.

6.3 Identity Verification Services

For KYC verification, gk111 may use third-party identity verification services. These services receive a copy of the documents you submit and return a verification result. They are contractually bound to process your data only for this purpose and to implement appropriate security measures.

6.4 Legal and Regulatory Authorities

gk111 may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required to do so by applicable law, court order, or in connection with the investigation of suspected fraud, money laundering, or other illegal activity.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of gk111's business assets, personal data held by gk111 may be transferred to the successor entity. You will be notified of any such transfer and of any material changes to this Privacy Policy that arise from it.

7. Payment Data

gk111 takes particular care with financial data. We do not store full payment card numbers on our servers. Mobile wallet identifiers (bKash, Nagad, Rocket, Upay numbers) are stored in encrypted form and are used solely for the purpose of processing deposits and withdrawals to the verified account holder. All financial transactions on the Platform are processed over TLS-encrypted connections.

All deposits and withdrawals must be made to and from payment accounts registered in the same name as your verified gk111 Account. gk111 will not process transactions involving third-party payment accounts, and any such transaction detected will be reversed with the Account suspended pending investigation.

8. Cookies & Tracking Technologies

8.1 Essential Cookies

gk111 uses essential session cookies that are strictly necessary for the Platform to function. These cookies maintain your logged-in state, preserve your session preferences, and protect against cross-site request forgery (CSRF). Essential cookies cannot be disabled without preventing you from using the Platform. They do not track your activity across other websites and expire when your browser session ends or within a short defined period.

8.2 Analytics Cookies

With your consent, gk111 may use first-party analytics cookies to collect aggregated, anonymised data about how players navigate the Platform. This data is used to identify and fix technical issues, improve page performance, and understand which features are most valued by Bangladeshi players. Analytics cookies do not contain personally identifiable information and are not shared with advertising networks.

8.3 No Advertising or Cross-Site Tracking

gk111 does not use third-party advertising cookies, pixel trackers, or cross-site tracking technologies. We do not participate in real-time bidding networks or share behavioural data with marketing platforms.

9. Data Retention

gk111 retains personal data for as long as your Account is active and for a defined period following Account closure, in order to comply with legal and regulatory obligations. Specific retention periods are as follows:

• Account and identity data: Retained for a minimum of five (5) years following Account closure, in line with standard financial record-keeping obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC documents: Retained for a minimum of five (5) years from the date of verification or Account closure, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the interaction.
• Technical and usage data (logs): Retained for up to twelve (12) months from the date of generation, unless required for an ongoing fraud or security investigation.
• Marketing consent records: Retained for the duration of the consent and for two (2) years thereafter as evidence of consent.

Once the applicable retention period expires, data is securely deleted or anonymised in a way that makes re-identification impossible.

10. Data Security

gk111 implements a layered security architecture to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. Our security measures include:

• Transport Layer Security (TLS/SSL): All data transmitted between your browser or device and the gk111 Platform is encrypted using current TLS protocols.
• Password hashing: Account passwords are stored using one-way cryptographic hashing algorithms. gk111 staff cannot view your password at any time.
• Access controls: Personal data is accessible only to gk111 staff members who require it to perform their specific job function. Access is governed by role-based permissions and is logged for audit purposes.
• Server security: gk111 servers are hosted in secured data centres with physical access controls, intrusion detection systems, and regular security patching.
• Vulnerability management: gk111 conducts periodic security assessments and promptly remedies identified vulnerabilities.

While gk111 employs commercially reasonable security practices, no method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a material risk to your rights, gk111 will notify affected players as promptly as circumstances permit.

11. Your Rights

As a gk111 player, you have the following rights with respect to your personal data:

• Right of Access: You may request a copy of the personal data gk111 holds about you at any time.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update many details directly in your Account settings.
• Right to Erasure: You may request deletion of your personal data. This right is subject to our legal obligation to retain certain data for the minimum retention periods outlined in Section 9. Data that must be retained for legal compliance cannot be erased on request.
• Right to Restriction: In certain circumstances, you may request that we restrict processing of your data (for example, while a dispute is being investigated) rather than delete it.
• Right to Data Portability: You may request a copy of personal data you have provided to gk111 in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (primarily marketing communications), you may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling, where your individual circumstances justify such an objection.

To exercise any of these rights, please contact the gk111 support team at [email protected]. We aim to respond to all data rights requests within thirty (30) calendar days of receipt. Complex requests may require up to sixty (60) days, in which case we will notify you of the extension and the reason for it.

12. Children & Minors

The gk111 Platform is strictly intended for adults aged 21 years and older. gk111 does not knowingly collect, store, or process personal data relating to individuals under the age of 21. If we become aware that a minor has registered an Account or provided personal data to the Platform, we will immediately suspend the Account, delete all associated personal data, and reverse any transactions as permitted by law.

If you are a parent or guardian and believe that a minor in your care has created a gk111 Account, please contact us immediately at [email protected] with details so that we can take prompt action.

13. Marketing Communications

gk111 may send promotional communications — including bonus offers, seasonal promotions tied to events such as Eid, Pohela Boishakh, BPL season, IPL, and T20 World Cup campaigns — via email, SMS, or WhatsApp to players who have opted in to receive such communications.

You may opt out of marketing communications at any time by:

• Updating your communication preferences in the Account settings section of your gk111 Account.
• Clicking the unsubscribe link included in any promotional email we send you.
• Contacting the gk111 support team at [email protected] and requesting removal from marketing lists.

Opting out of marketing communications will not affect the delivery of transactional messages related to your Account, such as deposit confirmations, withdrawal notifications, KYC requests, or security alerts. These operational communications are necessary for the provision of the Services and cannot be disabled while your Account is active.

14. Changes to This Privacy Policy

gk111 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the Services we offer. When material changes are made, gk111 will notify active players via a notice displayed on the Platform or sent to the email address registered on the Account, with reasonable advance notice prior to the effective date of the change.

The date at the top of this Policy ("Last Updated") indicates when the most recent revision was made. We encourage you to review this Policy periodically. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the way gk111 handles your personal data, please contact us through one of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the Platform.
• WhatsApp: +880 1700 000 111 (available 09:00–24:00 BST)

We aim to acknowledge all privacy-related correspondence within two (2) business days and to resolve enquiries within thirty (30) calendar days of receipt. Bangladesh Standard Time (BST, UTC+6) applies to all support hours and response time references in this Policy.